Verification Service Misconfiguration

Incident Report for GenX Software

Resolved

Due to a misconfiguration while attempting to introduce partial support for a future feature, the verification service and queue were unavailable for a prolonged period of time. Drops that ran during this time were activated, but customers were unable to complete verification.

Dropped products were not affected in any way, and all items remain untouched and eligible to be redropped at a future time.
Posted Feb 11, 2026 - 03:00 EST